Custom orders go under production on the morning of the third day order was placed, to allow for cancellations. Should you like to cancel your order please do so within this time. After this allotted time, we are not able to cancel your order. You may, however, make changes to your order (i.e.: color, traditional pinata to pull-strings) on the third or fourth day, granted that the progress of your item allows it .
Ready to Ship Orders
Ready to ship items leave our studio the next day your order is received. Contact us as soon as possible to cancel your order prior your order is shipped.